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| We believe we offer the highest quality mattress at the cheapest price, if you can find a memory mattress at a cheaper price with the same specification we will offer a price match. |
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- We give you the right to cancel your order within 14 days for a full refund.
- Any returns under the 14 day refund policy the customer will have to pay courier fees. Or, can use their own courier to return the product to us. The charge to use our courier will not exceed £35 per mattress inclusive of insurance.
- Any mattress or topper you wish to return must be well packaged to prevent any transit damage. It also must be insured by the courier you use. There may be a charge for a new cover if it gets damaged in transit due to insufficient packaging.
- All refunds will be processed within 30 days. We will, however endeavour to process your refund as soon as possible.
- If you wish to return your mattress it must be made clear in writing or by email to us before the 14 days expires.
- Any mattresses we send that get damaged in transit to the customer, we will replace immediately with no extra courier fees incurred. Or, we will give you your right for a full refund.
- Any made to measure bespoke mattresses or toppers will not be covered by the distant selling cancellation rights.(Distant selling regulations 2000). However, any goods received damaged we will replace or offer a full refund.
- We will send you a confirmation email, with a consignment number so you are able to track your order online.
- We will also send you a confirmation vat invoice in the post. Along with the Distant selling regulations.
- All prices stated include vat.
- If any mattress is incorrectly ordered and has been delivered there will be a £35 charge to get it exchanged.
- For more detailed information about the distant selling regulations please click here
- We offer next working day guaranteed delivery. We can not be held responsible for any delays which may be caused by courier problems. For example, vehicle breakdowns, misroutes etc.
- Weekend orders will be dispatched on Monday.
- Cheques must be received before we despatch your order.
- All single mattress and topper orders only receive the one free pillow.
- Mattresses and toppers come with a 5 year warranty, this does not include the cover.
- We reserve the right to upgrade your free pillows if the luxury pillows are out of stock at the time of ordering.
- All orders qualify for free next working day delivery within the UK. For international orders please call us for a price.
- After two delivery attempts all mattresses are returned to us. There will therefore be a charge of £35 to re-send the mattress.
- The mattress must be tried for at least 10 days before returning to us, to give your body time to adjust to the new posture.
- Any damage there may be when receiving your mattress, we must be made aware of within 48 hours of delivery.
- All super-king toppers come without a cover, and are non modular.
- 50% refund on same day dispatch only applies if credit card payment matches postcode and security number.
- If you ask for an item to be left in a secure place, we can not be held responsable if that item goes missing. We will however provide proof from Buisiness Post Couriers.
- Next day delivery does not apply to Next Generation Mattresses. These are normally delivered in three working days.
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